PRESHaiPRESHai
Three service desk engineers with headsets around their necks stand talking on an operations floor at night as a stream of cyan pixels runs along the desks.

Service desk triage.

Tickets triaged and replies drafted, with a technician approving what reaches the client.

Talk about your AI projectSee how it runs

From the work todayto a person's sign-off.

  1. The work today

    Tier-1 tickets keep technicians on routine work and slow the cases that need expertise. Client replies vary with whoever picks the ticket up.

  2. What the agent does

    Triages tickets in the PSA, drafts the client reply and escalates with the full context attached.

  3. What a person approves

    A technician approves anything that goes to a client.

  4. What is recorded

    Run history is kept for each ticket.

Two white scale-model office blocks on a black table with a small gatehouse between them, a stream of cyan pixels passing under its raised barrier.

Nothing goes outwithout a person.

The agent works on a copy of your data. What it wants to send or change waits for a person, who sees exactly what will happen and approves or rejects it.

How approvals work

The systemsit connects.

We connect to the systems you run. Nothing is ripped out, and each one stays the system of record.

  • PSA

  • Email

  • Knowledge base

Relatedworkflows.

  • Configuration audits

    Audits run on a schedule, with drift surfaced and remediation drafted for review.

    See the workflow

  • Backup validation

    Restores tested in a sandbox, with failures escalated before they matter.

    See the workflow

  • Client status updates

    Updates drafted from real activity, reviewed and sent by the account manager.

    See the workflow

Relatedreading.

More on AI Implementation
The Tampa Riverwalk at night, with downtown towers on the right and a stream of cyan pixels following the railing.

Is this work on your team's plate?

Tell us how it is done today and which systems it touches. We will talk through what we would build and who would approve it.

Talk about your AI projectAI for service delivery