AI for servicedelivery teams.
Agents take ticket triage, audits, backup tests and status updates. Technicians keep the judgment calls and approve what reaches a client.
Whatchanges.
The repeat work is done and waiting for review when a technician gets to it.
Tickets
TodayRoutine tickets take the time the hard cases need.
With PRESHaiAgents triage, draft the reply and escalate with context. A technician approves what goes out.
Scheduled work
TodayAudits and restore tests slip when the queue is full.
With PRESHaiAgents run them on a schedule, in read-only mode or in a sandbox, and raise what needs a person.
Changes
TodayReviews catch a bad change after it is made.
With PRESHaiAgents validate changes in a sandbox and show the difference. Production changes need an engineer's approval.
Workflowswe build.
Each one shows the work today, what the agent does and what a person approves.
Service desk triage
Tickets triaged and replies drafted, with a technician approving what reaches the client.
Configuration audits
Audits run on a schedule, with drift surfaced and remediation drafted for review.
Backup validation
Restores tested in a sandbox, with failures escalated before they matter.
Client onboarding
Account setup, baseline documentation and kickoff packs prepared for review.
Change validation
Configuration changes drafted and validated in a sandbox before an engineer approves them.
Client status updates
Updates drafted from real activity, reviewed and sent by the account manager.
How wedeliver it.
AI Implementation
We build AI into the systems you already run.
Platform
PRESHos is where agents do the work, under your rules.
Managed AI
We keep your AI running, measured and improving.
Relatedreading.
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What should come off your technicians' plates?
Tell us the work that fills the queue. We will talk through the first workflow and who would approve it.