Director, Account Services

Jillian Grieshaber

Jillian runs client engagements end to end, the throughline between strategy, build, and ongoing operations. She writes about turning AI strategy into delivered outcomes for channel clients: programs, workflows, and the account work that keeps them moving.

Written by Jillian

AI & AutomationAug 12, 2026

Your AI Agent Is Not Safe Just Because the Prompt Says So

AI agents move too fast for prompt-based safeguards and endless approvals. Production autonomy requires scoped access, auditability, hard stops, and rollback.

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AI & AutomationAug 3, 2026

The AI Fallback Plan That Works Under Pressure

A fallback plan belongs inside every AI workflow that matters to the business. Build the route, name the owners, and test the handoff while the stakes are low, not during an outage.

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AI & AutomationAug 3, 2026

Your AI Strategy Needs an Exit Plan

A company that brings an AI provider deep into the business needs an exit path from the first conversation: who controls the policy layer, who owns the data path, and how to keep the ability to choose the next turn.

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AI EngineeringJun 24, 2026

The Model Is Not the Moat. The Harness Is.

Enterprise AI strategy is shifting from model selection to the harness around models: routing, fallbacks, context, permissions, memory, observability, and review.

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