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Articles on implementing and operating AI across the IT channel. Search, or filter by guide and category.
109 articles
AI & AutomationNov 11, 2026
The Agenda for a Monthly AI Governance Review
A practical agenda for a monthly AI governance review: who attends, what evidence to bring, the order to cover it in, and the decisions it should produce.
AI & AutomationNov 11, 2026
AI Works on a Copy: Approval Before Anything Reaches a Live System
Agents can do real work on a working copy of your data while a person approves what goes back. Here is how a digital twin and an approval gate work together.
AI & AutomationNov 11, 2026
ChatGPT, Claude or PRESHos: What Changes for the Team That Runs It
The AI platform you pick changes where the admin work happens. It does not change who owns the work. A practical guide for the team that has to run it.
AI EngineeringNov 11, 2026
Choosing a Model per Agent: Match the Model to the Job
Different agent jobs suit different AI models. Here is how to choose a model per agent, compare options fairly and keep your controls the same throughout.
AI EngineeringNov 11, 2026
Connecting AI Agents to a PSA Without Replacing It
How to connect AI agents to your PSA while it stays the system of record: what syncs, what agents may read and change, and where a person approves the work.
AI EngineeringNov 11, 2026
Field-Level Permissions for Agents: Control Down to the Field
Field-level permissions decide which parts of a record an agent can read or change. Here is how roles, scopes and fields combine, with a worked example.
AI & AutomationNov 11, 2026
What Forward Deployed Engineering Looks Like Inside an MSP
What a forward deployed engineer does inside an MSP: where they work, what they build, what your team provides and how the build ends up in your hands.
AI & AutomationNov 11, 2026
Handing an AI Workflow to Your Own Team
How to hand an AI workflow to your own team: what a handover contains, who should take it over, how to train them and how much you need to run yourselves.
Strategy & InsightsNov 11, 2026
How to Decide Where an AI Roadmap Starts
AI changes how a whole channel business operates, so the plan should cover all of it. A practical way to decide what the roadmap builds first, who owns it and how you will know it worked.
AI & AutomationNov 11, 2026
How to Read What an Agent Run Cost
Every agent run has steps, tokens and a cost. Here is how to read a run record, tell actual cost from estimated, and roll it up by person, agent and work.
Strategy & InsightsNov 11, 2026
Keeping Up When AI Tools Change Every Month
AI tools change every month and most changes need no action. Here is a simple way to sort the ones that matter, brief your leaders and keep your people current.
AI & AutomationNov 11, 2026
Managed AI for a 50-Person MSP and a 5,000-Person Distributor
Managed AI is one service that looks different at each end of the channel. See what a small MSP and a large distributor each get, and what both share.
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